Frequently Asked Questions

1. Do I have to order online?

Yes, as we are an online retailer, you can only order online. It’s the fastest, safest, and most secure way to pay.

2.How can I pay for my order?

You can pay for your order via Paypal.

3.Is it safe to order online?

Rest assured, shopping with Roywa is safe! We are a member of “Verified by Visa” and “Secure by Mastercard,” ensuring additional security for online transactions. Our website utilizes industry-standard encryption systems to safeguard sensitive information like your payment details.

4.How do I know if my order was received?

Once you’ve placed your order, we’ll email you an order confirmation. Please allow up to 30 minutes for the confirmation email to arrive. You’ll receive a second email once your order has been processed and is on its way to you. Check your spam folder if you don’t see our emails, and ensure your email address is correct for communication purposes.

5.Can I make changes to my order?

Contact us via email ([email protected]) to request changes to your order. If your order is still processing, our customer service team will assist you. However, once the order has been shipped, changes cannot be made.

6.Can I track my order?

Once the tracking number is available, we will email it to you. Alternatively, you can track your order online through the relevant delivery company’s website. Ensure your email address is accurate for communication purposes.

7.Can I cancel my order?

Contact us via email ([email protected]). If your order hasn’t shipped, our customer service team will help you cancel it. However, once the order has been shipped, it cannot be canceled.

8.What should I do if I receive an incorrect or faulty item?

We apologize for any inconvenience. Please email us at [email protected] with your order number, the item’s name/product code, a picture of the item received, and details of the issue within 30 days of receiving your order.

9.How can I find out more information about a product?

If you need more information about a product, contact us at [email protected], and we’ll assist you.

10.Will you be getting more stock?

Our popular items may sell out quickly due to our fast-fashion model. Most items restock within 5 days through our robust supply chain. For urgent needs, contact us at [email protected].

11.Do you have a size guide?

Detailed and accurate size information is often listed on each item page. Please review it carefully before placing an order to avoid post-sale issues.